Return and Exchange Policy

At Network Service Provider, we strive to ensure your satisfaction with our products and services. However, we recognize that there may be instances where you need to return purchased items. Our commitment is to make this process transparent and stress-free for you. Please notify us within 7 days of delivery if you are dissatisfied with a product.

Our returns policy aligns with 'The Consumer Contracts Regulations 2013 (Information, Cancellation and Additional Charges),' effective from June 13, 2014. You can find detailed information in our Terms & Conditions on our website. For any questions or further assistance, please reach out to us at sales@networkserviceprovider.co.uk.

Conditions for All Returns:
Customers are responsible for the returned products unless they are signed by us or an appointed agent.
Goods must be returned in their original condition, including packaging, cables, manuals, promotional items, CDs, etc.
Physically damaged products will not be accepted.
All returns must be authorized with an RMA number.
Goods lacking a valid RMA number on the packaging may be rejected.

Additional Conditions:
All goods must be received within 14 working days of the issued Return Material Authorization number.
Return shipping costs are the customer's responsibility, except for inherently faulty goods or those faulty within the first 7 days.

Customers using premium, timed, or courier services are responsible for additional costs beyond our standard shipping rates.

Dead on Arrival (DOA):
To qualify as DOA, notify us of the faulty product within the first 48 hours after delivery.

Unwanted Products - Unopened (As New):
If the delivered products have a fault or develop a fault in the first 7 days, contact us for an RMA number.
'As New' means the goods are unopened, unused, with unbroken seals, unmarked, and fully resalable.
Refund includes the original full value of the returned goods.

Unwanted Products - Opened:
Return opened goods within 14 days of receipt.
Customers are responsible for any reduced value resulting from handling beyond what is reasonable in a shop.

If the delivered is faulty or develops a fault in the first 7 days, contact us for an RMA number.
Tested faulty goods result in a replacement unit or full refund.

For any questions about our returns policy, contact us at sales@networkserviceprovider.co.uk.

Delivery Times:
Delivery times are mentioned as working days and exclude bank holidays.

Delivery Charges:

Delivery Next day available
Standard delivery charges: £10
Free delivery 3 to 5 days
Next Working Day: £6.66 + VAT (£7.99)
Orders and payments confirmed by 4.30 pm are eligible for Next Working Day delivery.
Collection:
Free collection is available, typically on the next working day.

Delivery Surcharges to Specific Post Codes:
IV3-40: £20
IV52-54: £20
IV63: £20
KW1-14: £20
PA10-40: £20
PH19-40: £20
PH50: £20
HS: £50
IV41-51: £50
IV55-56: £50
KA27-28: £50
KW15-17: £50
PA41-49: £50
PA60-62: £50
PA76-78: £50
PH41-44: £50
ZE: £50
IM: £50
JE: £50
GY: £50
TR21-25: £50
BT: £20

Goods are sent through an overnight courier and are expected to be delivered within one or two working days after dispatch. Network Service Provider is not responsible for delayed delivery caused by the courier once the goods have been dispatched.

Shipping to the EU:
If you are considering purchasing goods from us (Network Service Provider) and are located within the EU, please review the updated regulations for shipments to EU member states following Brexit.