At Network Service Provider Ltd, we want you to be fully satisfied with your purchase. If for any reason you are not, we offer a simple and transparent return policy.

1. Return Period

• You may return items within 30 days from the date of delivery.

2. Condition of Items

• Items must be unused, in original packaging, and in the same condition as received.
• All accessories, manuals, and components must be included.

3. Non-Returnable Items

Some items are exempt from being returned, such as:

• Special order or custom-configured products
• Items marked as “non-returnable” at the time of sale
• Software, licenses, or downloadable products once delivered

4. Return Authorization

All returns require prior authorization. Please contact sales@networkserviceprovider.co.uk to request a Return Material Authorization (RMA) number.

5. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed back to your original payment method within 7–10 working days.

6. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or an error was made on our part.
• We recommend using a trackable shipping service.